Frequently Asked Questions
Ordering
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1. All Prices are in USD.
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We accept all major credit cards And Paypal . No account is necessary to complete your purchase.
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You may also order online and pick up your order at the store using the coupon code STORE.
2.How is shipping calculated?​
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At DNA, we charge a flat rate fee of $12 for domestic shipping for all price ranges.
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All orders will be shipped through USPS
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3. Return , Cancellation,refunds and exchanges
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We will not refund an item unless it is defective. If the item received is damaged, We ask that you provide us an email that includes a picture of the defective item (Clearly showing the defect) where indicated in the form within 5 business days from the day of delivery . We will then determine if the client is eligible for an exchange by responding to email within 48 business hours with a return confirmation number. The Item must be unworn with all its original tags. We are not responsible for return shipping costs or duty fees upon reception, inspection and qualification of the return, We will process the exchange. A confirmation email will be sent to you once the replacement item is shipped. Once an order is placed and processed, No changes can be made to that order.
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Once we have sent you a confirmation email for the exchange,
send your defective item back to
1311 Washington Ave
ST.Louis MO USA 63103
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OPEN EVERDAY!
MON-THURS
12P-9P
FRI+SAT
11A-9P
SUNDAY
12P-5P
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